The following video is from you tube about a customer who bought a used car from a Mossy dealership in San Diego. When he had a problem with the vehicle, he was forced into arbitration and not allowed to bring his claim in court and tell his story to a jury. After three years, he still waiting for his arbitration hearing.
http://www.youtube.com/watch?v=9sCUmXfy03c
Many car dealers, like Mossy, use forced arbitration in their contracts with customers, preventing them from bringing any problems or disputes that they have to a court and/or jury. In arbitration, the deck is stacked against consumers.
If you think that business should not be able to force consumers into arbtiration, you should contact your U.S. Senator and House of Representative and ask them to support the Arbitration Fairness Act, which will ban forced arbitration in consumer contracts.
The irony in this is that car dealers, like Mossy, got Congress to prohibit car manufacturers from using forced arbitration in its agreements with its franchise car dealers. Yet, car dealers feel that it’s fair to force their customers into arbitration. This doesn’t make sense.